Frequently Asked Questions

Booking is simple! Browse our attractions, select your preferred date and time, choose a package, and complete the payment. You'll receive a confirmation email with your tickets immediately.

Yes! When booking, you can select the number of tickets you need. Simply adjust the quantity during the booking process.

While you can browse without an account, creating an account allows you to manage your bookings, view booking history, and receive exclusive offers.

Yes, you can modify your booking up to 24 hours before your scheduled visit. Log into your account and use the 'Modify Booking' option, or contact our support team for assistance.

After completing your booking, you'll receive an email confirmation with your tickets attached as a PDF. You can also access your tickets anytime through your account dashboard.

Most attractions accept digital tickets on your mobile device. However, we recommend checking the specific attraction's requirements. You can always print your tickets if preferred.

No worries! You can access your tickets anytime by logging into your account or contacting our support team. We can resend your tickets via email.

Tickets are generally non-transferable and tied to the booking details. If you need to transfer tickets to someone else, please contact our support team at least 48 hours before your visit.

You can cancel your booking free of charge up to 24 hours before your scheduled visit. Cancellations made less than 24 hours before may be subject to fees. Please check the specific attraction's cancellation policy.

You can cancel your booking through your account dashboard by clicking 'Cancel Booking' on the relevant reservation. Alternatively, contact our support team for assistance.

Refunds are typically processed within 5-7 business days. The refund will be issued to the original payment method used for the booking.

If an attraction is closed due to unforeseen circumstances, we'll notify you immediately and offer a full refund or the option to reschedule to another available date.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment methods like Apple Pay and Google Pay.

All prices are displayed in UAE Dirhams (AED). The final amount charged will be in AED, and your bank will handle currency conversion if needed.

Yes! We regularly offer promotions and discounts. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.

No hidden fees! The price displayed during booking is the final price you'll pay, including all taxes and service charges. What you see is what you pay.

We currently cover attractions and experiences in Dubai and Abu Dhabi, with plans to expand to other Emirates in the future.

Yes! We offer special rates for group bookings. Contact our support team for group booking inquiries and customized packages.

Currently, our website is available in English and Arabic. We're working on adding more languages in the future.

You can reach our support team via email at [email protected], through our contact form, or by phone during business hours (Sunday - Thursday: 9 AM - 6 PM GST).