Booking Policy

Understand our booking terms, cancellation policies, and refund procedures to ensure a smooth experience.

Free cancellation up to 24 hours before your visit

Late cancellations may incur fees

No refunds for no-shows without prior cancellation

Refunds processed within 5-7 business days

Cancellation Policy

Free Cancellation

You can cancel your booking free of charge up to 24 hours before your scheduled visit time. Cancellations must be made through your account dashboard or by contacting our support team.

Late Cancellations

Cancellations made less than 24 hours before your scheduled visit may be subject to cancellation fees. The specific fee depends on the attraction and will be clearly stated during the cancellation process.

No-Show Policy

If you fail to show up for your scheduled visit without canceling, no refund will be provided. We recommend canceling in advance if you cannot attend.

Refund Policy

Refund Processing

Refunds for eligible cancellations are processed within 5-7 business days. The refund will be issued to the original payment method used for the booking.

Refund Eligibility

Refunds are available for cancellations made within the free cancellation period (24+ hours before visit) or in cases where the attraction is closed or unavailable due to circumstances beyond your control.

Partial Refunds

In some cases, partial refunds may apply for late cancellations or special circumstances. Our support team will provide details on any applicable partial refunds.

Modification Policy

Date/Time Changes

You can modify your booking date and time up to 24 hours before your scheduled visit, subject to availability. Modifications can be made through your account or by contacting support.

Package Changes

Upgrading to a higher-tier package is usually possible. Downgrades may be subject to terms and conditions. Contact our support team for assistance with package modifications.

Guest Count Changes

You can add guests to your booking if space is available. Reducing the number of guests may be subject to the cancellation policy for the reduced tickets.

Additional Terms

Age Restrictions

Some attractions may have age restrictions or require adult supervision for children. Please check the specific attraction details before booking.

Weather Conditions

Outdoor attractions may be affected by weather conditions. In case of closure due to severe weather, we'll notify you and offer a full refund or rescheduling option.

Special Events

During special events or peak seasons, cancellation policies may vary. Any special terms will be clearly communicated at the time of booking.

Force Majeure

In cases of force majeure (natural disasters, pandemics, government restrictions, etc.), we'll work with you to provide refunds or rescheduling options.

Questions About Our Policy?

If you have any questions about our booking policy or need clarification on any terms, please don't hesitate to contact our support team.

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